Change and Communications Lead | 12-Month Secondment Job No: 678824 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Toowoomba, Adelaide, Melbourne - Inner Suburbs & CBD, Various Max Term Full Time Insurance Pay Band 5 12-month Secondment Opportunity Partner across Insurance and Customer Service on priority initiatives Flexible working with strong career development support About the Role This role leads the design and delivery of change and communications initiatives that support Customer Service teams and improve customer experience. Working closely with Insurance projects and Customer Service leaders, you will translate strategy into clear, practical change and communication approaches aligned to the Customer Service North Star. This is a 12-month secondment opportunity. What You’ll Do Lead the design and delivery of change management and communication tools that support customer-facing teams with clear, timely information Partner with Project Delivery, Enterprise Delivery and Customer Service leaders to align change activity with business objectives and ways of working Deliver strategic and operational communications that reinforce Customer Service priorities and build consistency across teams Define clear outcomes, accountabilities and delivery plans, balancing scope, time and quality within governance and risk frameworks Maintain and optimise Customer Service communication channels, including SharePoint, to improve accessibility and engagement Contribute to continuous improvement of change and communications capability by evolving tools, frameworks and practices What You’ll Bring 5 years’ experience in change management and communications, applying structured approaches to complex people and process change Experience working in large, matrixed organisations, partnering with diverse stakeholders to deliver shared outcomes Knowledge of Agile or squad-based delivery models, with the ability to adapt change approaches to different environments Strong stakeholder engagement skills, using influence and insight to align teams and priorities Experience developing clear, audience-focused communications that support understanding and adoption Understanding of customer service or contact centre environments, with the ability to apply commercial and customer insights If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. CI_CS_CXS_Change and Communications Lead (1).pdf Advertised: 25 Feb 2026 AUS Eastern Daylight Time Applications close: 03 Mar 2026 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
